Indianapolis - Home Comfort Blog


Carbon Monoxide – The Silent Killer

Posted by Jaclyn Thomas on Tuesday, March 7, 2017

Carbon Monoxide poisoning is very serious and could be easily prevented.  It is referred to the “silent killer” because it is hard to detect due to the lack or odor, being colorless and tasteless. One of the places CO can come from is your furnace. Our technicians are well trained in detecting a leak and it is important to regularly check for CO during your annual HVAC tune-up.

If your family was exposed to CO, symptoms of mild acute poisoning include: lightheadedness, confusion, headache, feeling like the world is spinning, and flu-like effects. Larger exposures can lead to toxicity of the central nervous system and heart, and death. After acute poisoning, long-term problems may occur.

Some sources of carbon monoxide in a home might include:

  • A car left running in an attached garage
  • Portable generators
  • Corroded or disconnected water heater vent pipe
  • Portable kerosene or gas heaters
  • Loose or broken vent pipes
  • Improperly installed kitchen range or vent
  • Operating a grill indoors or in a garage
  • Gas or wood-burning fireplace
  • Blocked of clogged chimney
  • Gas or oil furnace

co-poisoning-sources

Here at Peterman, our office manager Kristy often talks about and sends out paperwork concerning carbon monoxide detectors being sold.  Carbon Monoxide is a silent killer in homes.  It’s our responsibility to protect our customers.  It is important that you have a carbon monoxide detector in your home for any gas appliance (furnace, fireplace, water heater, etc.).  Even if you have a carbon monoxide detector currently in your home, please ask your service technician to check their manufacturing date, the life of a Carbon Monoxide detector is average 5 years (some are less than 5 years).

To get your HVAC system tuned up and to check for the “silent killer,” please call us at 317-859-4270. We will schedule you for the soonest appointment available.

 

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Customer Relationships

Posted by Jaclyn Thomas on Monday, February 20, 2017

 

Here at Peterman we believe we are the best heating, cooling and plumbing company out there. We believe taking care of our customer is the #1 priority. If you are not satisfied with our company for any reason, please feel free to reach out to us and let us know how we can fix your issue.

Unknown-1Our relationship with our customers is our main goal. We find that being efficient, doing a quality job, providing an excellent service, supporting our team in all of their needs, selling customers only what they NEED and truly showing our customer’s that we care every time is what it is all about! It is important to us to have return customers that are just as loyal to us, as we are them.

Thank you to all of our customers here in the Indianapolis and Columbus area!

If you are in need of a HVAC repair, maintenance, drain clearing, plumbing work, etc., please contact us at 317-859-4270.

 

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Esteemed 2016 Angie’s List Super Service Award 2016 – Peterman Heating, Cooling & Plumbing, Inc.

Posted by Jaclyn Thomas on Friday, February 10, 2017

SSA 2016

Peterman Heating, Cooling & Plumbing, Inc. has earned the home service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of customer service to members of the local services marketplace and consumer review site in 2016.  Here at Peterman, we always strive to give our customers the best possible customer service out there!  Being family-owned means that we take care of each and every customer like part of our own family.  As a result, we have proudly received the Super Service Award EIGHT times now!  Thank you to all of our customers that have made this possible.  We appreciate your business.

This achievement is particularly significant as Angie’s List experienced unprecedented member growth in 2016.  More than 1.6 million consumers, many of whom were eager to quickly hire highly qualified service pros, joined Angie’s List after the company added a new, free membership tier.

“Companies that can meet higher demands without missing a beat in their exemplary performance standards truly do stand apart from their peers,” said Angie’s List Founder Angie Hicks. “Only a fraction of the HVAC and plumbing companies in Indianapolis were able to do it.”

Angie’s List Super Service Award 2016 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade.  The SSA winners must also be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List as new, verified consumer reviews are submitted.  Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.

For more than 21 years, Angie’s List restricted access to its verified reviews to consumers who paid membership fees. When the company removed that barrier, some companies worried that the new, non-paying members would not be as engaged as members of the past.  Experience has shown, however, that these newly added members are just as engaged – across all age groups – as prior members.  Also, because the company continues to adhere to its review verification process, there has been no degradation of review quality.

“The biggest change at Angie’s List is that we are connecting even more consumers to high quality service professionals,” Hicks said. “And that’s good for everyone.”  

Here at Peterman we are very excited to accept the award again this year.  We have received the award in:  2008, 2009, 2011, 2012, 2013, 2014 & 2016!  It is with pride that we put the Angie’s List stickers on our trucks each year and hang the awards in our office.  Don’t forget to stop by to purchase your furnace filters, while checking out our display of awards.  Thank you for supporting our company!


To view our company on Angie’s List click here.

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Furnace Tune-Up. Make Sure Your Heat Exchange is in Working Order.

Posted by Chad Peterman on Friday, October 9, 2015

 

When it comes to a gas furnace, the heat exchanger is probably the most well-known part. However, most people may not know much about what it does and how it works. If you have an older furnace you might have heard your HVAC service technician talk about the heat exchanger and how they have inspected it for cracks. A cracked heat exchanger can pose a serious risk to you and your family if not handled correctly.

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Emergency Drain Service. We Have You Covered!

Posted by Chad Peterman on Sunday, September 6, 2015

clogged drain

Its our goal every day to make sure we are providing the highest quality service to our customers. Part of this is being able to do more for our customers. Our plumbing department has grown by leaps and bounds and as we have grown we have been able to offer more services. One service that we are now able to offer to our customers is drain clearing.

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